Terms of Service
MG Digital Direct is a brand of MALA Group, Inc., a Florida corporation (“MG Digital Direct,” “we,” “us,” or “our”), located at 622 Banyan Trail, Suite 614, Boca Raton, FL 33431. You can reach us at admin@mgdigitaldirect.com or (561) 423-4813.
These terms govern your use of MG Digital Direct's websites and services. By creating an account or purchasing a subscription, you agree to them.
When you create an account or complete a purchase you confirm your agreement by checking an agreement box; we keep a record of that acceptance (date, time, and IP address) together with the version of these terms you accepted.
What we provide
Depending on your plan, our services may include: a business website we build and host for you, a website chat assistant, an AI phone receptionist and business phone number, an appointment booking calendar, business email setup, Google Business Profile setup, review requests, social media content, marketing data, business cards, and direct-mail campaigns. Plan contents and current pricing are listed on our pricing page.
Accounts
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. You must be authorized to act for the business you register.
Subscriptions and billing
- Plans bill monthly in advance to the card you enter at checkout and renew automatically until canceled. Annual prepay (two months free) is available with a new-business code.
- Card on file. By subscribing you agree to keep a valid payment card on file and authorize us to charge it for your plan, and for AI agent minutes used beyond your plan's included minutes at the overage rate shown on your plan page (currently 50¢ per minute). AI agent minutes are the time Carrie spends in conversation for your business — on your phone line and on your website, counted together against one allowance; website text chat is not metered. Included minutes reset at the start of each calendar month (Eastern time) and do not roll over. Overage is added to your next monthly charge; service is not interrupted for overage, subject only to a monthly safety limit against runaway usage.
- New-business codes and the 24-hour offer. A code or mailer ID from our mail or our team locks your plan's code rate for as long as your subscription stays active — that locked rate does not change, and list-price changes do not apply to it. If you complete checkout within 24 hours of first opening your offer page (or first applying your code), the plan's clock offer applies: on Front Desk, the lower monthly rate shown on your offer page (currently $199/mo) is your locked rate for as long as your subscription stays active; on Growth, an additional $100 is taken off your first month only. After that window the code rate still applies, without the clock offer. Starter has no clock offer; its code rate is the offer. If you cancel and later come back, you start at the then-current list price unless the code or mailer ID you were given is still within its valid-through date.
- There are no setup fees.
- Included with every plan: your business phone number (never billed separately), one domain name (.com or .net) registered and connected for you, and one business email mailbox. Add-ons — additional domain names, additional mailboxes, printing, mailing services, and live-receptionist coverage — are optional and billed separately at the rates shown when you order them; nothing optional is billed without your OK.
- You may cancel at any time from your portal or by contacting us; see our Refund & Cancellation Policy for how cancellation and refunds work.
- List prices and add-on rates may change with at least 30 days' notice; changes apply at your next renewal. A locked code rate is not affected while your subscription stays active.
Your content
You own the content you provide (text, images, logos, documents). You grant us a license to use it to build and operate your services. You are responsible for having the rights to everything you upload and for the accuracy and legality of your business's content, offers, and claims.
AI services
Some services are powered by artificial intelligence, including phone receptionists, chat assistants, and generated content (website copy, social posts, logos). AI output can contain errors. You are responsible for reviewing generated content that represents your business. AI assistants on our phone lines and websites are identified as automated.
Acceptable use — your legal responsibilities
You agree to use the services only for lawful purposes and in a professional manner, and that you — not MG Digital Direct — are solely responsible for how your business uses them. You agree NOT to:
- violate any applicable law or regulation, including telemarketing and messaging laws (such as the TCPA and the Telemarketing Sales Rule), anti-spam laws (such as CAN-SPAM), consumer-protection and advertising laws, privacy laws, and any licensing or permitting requirements that apply to your trade;
- send spam or unsolicited bulk messages, cold texts, robocalls, or ringless voicemail through or in connection with the services;
- publish or transmit content that is unlawful, deceptive, fraudulent, defamatory, infringing, obscene, or that impersonates another person or business;
- make false or misleading claims about your products, services, pricing, licensing, or credentials;
- use the services to harass, threaten, or abuse anyone; or
- probe, disrupt, overload, or misuse the platform, other customers' services, or our data.
AI receptionist guardrails. Carrie (or the name you give her) never accepts, processes, or promises a payment on your behalf and never takes card, bank, or account numbers from callers; if you add a payment link or send invoices from your account she may tell callers your team will send it. Payments are between you and your customer (through your payment link, or the card-payment service you enable under the Merchant Card Payment Agreement). For businesses that require a professional license to quote or advise (for example insurance, lending, legal, medical, or financial) she does not give quotes, rates, estimates, coverage or eligibility answers, or professional advice — she takes the caller's details and routes them to your licensed staff. Your quotes, advice, and licensing remain your responsibility.
You are responsible for the acts of your employees and agents on your account. We may suspend or terminate accounts that violate these rules, with or without notice, and without refund of fees already paid. Any and all liability, damages, fines, or penalties arising from your business's use of the services — including any use in violation of law or these terms — are yours alone, and you agree to indemnify us for them as described below.
Phone numbers and domains
Phone numbers we provision remain on our carrier account while your subscription is active; portability on request where supported. Domain names are registered in your business's name on your behalf; registrations are annual and subject to the registry's terms.
Text messages (SMS)
If you or your customers opt in to text messages — by saying yes on a recorded call, ticking the SMS box on a booking or setup page, or texting us first — MG Digital Direct sends only the messages that were asked for and account or service notices (appointment confirmations and reminders, a link requested on a call, missed-call replies, payment or review links, new-lead and booking alerts). Every message names the business it concerns. No marketing blasts and no cold texts. Message frequency varies; message and data rates may apply. Reply STOP to any message to opt out at any time and HELP for help, or call (561) 423-4813. Carriers are not liable for delayed or undelivered messages. Mobile phone numbers and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for their marketing purposes. Full program terms: carrie.mgdigitaldirect.com/sms; how we handle your information: Privacy Policy.
Service availability; assumption of risk
We aim for high availability, but websites, phone lines, chat assistants, booking systems, messaging, and email — including components that depend on third-party carriers, registrars, hosting, and AI providers — can fail, degrade, or be interrupted without warning. Calls may be dropped, misrouted, or go unanswered; AI assistants may mishear or answer imperfectly; websites and booking pages may be temporarily unavailable; emails and texts may be delayed or undelivered.
By using the services you agree that MG Digital Direct is not responsible or liable for any damages of any kind caused by non-working, interrupted, or malfunctioning phones, phone numbers, websites, chat assistants, booking systems, email, or any other service feature — including missed calls, missed messages, missed appointments, lost leads, lost sales, lost revenue, lost data, or harm to reputation — and that you knowingly and voluntarily assume any and all such damages and risks. Maintain independent means of communication for anything critical to your business.
No emergency use: the services are not a substitute for emergency communications and must never be relied on to place or receive 911 or other emergency calls.
We may perform maintenance and update features. If we discontinue a service you have prepaid for, we will refund the unused portion.
Disclaimers and limitation of liability
Services are provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not guarantee specific business results, search rankings, call volumes, uptime, or marketing outcomes. To the maximum extent permitted by law: (a) you assume any and all damages arising from your use of, reliance on, or inability to use the services; (b) our total liability for any claim is limited to the amounts you paid us in the three (3) months before the claim arose; and (c) we are not liable for indirect, incidental, special, punitive, or consequential damages — including lost profits, lost business, or missed opportunities — even if advised of the possibility.
Indemnification
You will defend, indemnify, and hold harmless MALA Group, Inc. d/b/a MG Digital Direct and its owners, employees, and agents from and against any and all claims, damages, losses, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of your business's content, products, services, or communications; your use of the services; or your violation of these terms or applicable law.
Termination
You may cancel at any time. We may suspend or terminate for non-payment, violation of these terms, or risk to the platform. On termination we will make your uploaded content available to you for 30 days on request.
Governing law
These terms are governed by the laws of the State of Florida. Any dispute will be brought in the state or federal courts located in Palm Beach County, Florida.
Contact
admin@mgdigitaldirect.com · (561) 423-4813 · 622 Banyan Trail, Suite 614, Boca Raton, FL 33431.